Why did I not receive an order confirmation email?

ECKNA Support

Last Update vor einem Jahr

Your order confirmation is very likely on its way. Due to the high volume of online orders being placed you may experience a slight delay in receiving the initial email, up to 24 hours.


To verify if the order has properly been processed, we would recommend to verify the status and tracking by logging in into your account.


If the order does not show up using this method, please contact our Customer Service team via online chat by clicking on the Live Chat icon at the bottom right or via email Here.

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