Can I cancel the order or change the information on it?

ECKNA Support

Last Update a year ago

Unfortunately it's not possible to cancel or modify an order. This also means we cannot remove an item from the order or modify any associated information such as names, address, or payment information. As soon as we receive your order, we begin packing it into the truck to ensure its prompt delivery.


If you no longer want an item or order you have placed, you have the following options:


  • Accept the order upon delivery and process a Self-Serve return.
  • Accept the order upon delivery and contact us to arrange a return.

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