I received the wrong item or order. What do I do?

ECKNA Support

Last Update há um ano

We're sorry that you received the wrong item. To resolve this, you can either contact us via email by clicking Here or via chat by clicking the "Live Chat" button at the bottom right of this screen.


The information we'll need from you is the following:


  1. Your Order number
  2. Your Full Name
  3. Your Phone number
  4. Item you did not receive
  5. Any of the following information about the wrong item you received:
  • Name of the item
  • Item number
  • General description of the item

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